About Central Oregon Villages:

The mission of Central Oregon Villages is to advocate for and provide safe and secure shelter, housing, and related services in Central Oregon for unhoused populations or those at risk for becoming unhoused. Founded in 2021, Central Oregon Villages currently operates two emergency housing sites in Bend: a village of 20 units and a safe parking site with two units.

About the role:

Central to our service is the role of Case Manager. The persons serving in this position develop mentor relationships with participants who have chosen to take the next step toward permanent housing. Our participants have chosen to live sober and have committed to regular goal-setting and check-in meetings with their case manager.

Essential Responsibilities:

Organizational Contributions:

• The primary responsibility for any staff member is the safety and security of the participants, staff, volunteers, staff, and the surrounding neighbors while providing emergency shelter.
• Teamwork and open communication between staff is essential in the success of Central Oregon Villages.
• Communicate with potential participants inquiring about shelter;
• Perform thorough intakes and maintain individual client records;
• Attend monthly staff meetings and program meetings as scheduled;
• Maintain consistency agency-wide by following Standard Operating Procedures;
• Meet with Executive Director regularly to review case load;
• Provide coverage and assistance for team members;
• Work as part of a team to find solutions and take initiative in finding other tasks that need to be completed;
• Data entry and grant management duties as needed and directed/

Client Services:

• Provide ongoing resource awareness training and guidance including referrals, individualized support, and problem-solving for housing, food, clothing, school or vocational opportunities and services, financial guidance, relevant physical or mental health services, and advocacy services;
• Maintain professional boundaries and utilize de-escalation skills with clients;
• Conduct case management meetings with assigned participants as scheduled; documenting meeting and emphasizing trauma-sensitive approaches and goals;
• Keep case management logs and action plans up to date;
• Complete daily unit checks and check the completion of deep cleans in participants units;
• Conduct urinalysis and breathalyzer tests during intake process and randomly as needed throughout stay;
• Hold participants accountable for their actions in accordance with our rules and regulations and respond immediately and thoroughly with communication, clarification, and procedure;
• Assist in participant transitions by providing support, guidance, and direction;
• Maintain strong established professional partnerships with outside agencies in order to coordinate referrals specific to areas supporting ongoing housing stability

Facility Services:

• Follow up on participant exits ensuring programmatic duties are completed including bedding is stripped and all belongings are stored accordingly to
• Contact emergency/law enforcement, if needed, for issues during shift and communicates with management team regarding these issues;
• Contact management in the event of extenuating circumstances and the need for clarification;
• Help maintain cleanliness in front desk area, offices, staff bathrooms, staff kitchen area, and all common areas both to model behaviors for participants and to have additional opportunity to interact with participants

About You:

• Two (2) years of direct service experience or equivalent education, including case management services to vulnerable populations, advocacy for low-income populations (or related), experience working with and an understanding of culturally diverse groups, experience working with and an understanding of mental health challenges;
• Working knowledge of area service agencies for partnership and referral on a participant’s behalf;
• Ability to exercise sound, independent judgment, to maintain a high level of confidentiality, to respond effectively to emergency and crisis situations and resolve problems;
• Set and models\ high standards of honesty, integrity, and ethical behavior;
• Adaptable and flexible;
• Demonstrates effective and professional written and interpersonal communication skills

Position Reporting and Compensation:

• This role reports to the Executive Director
• Full time, exempt
• On-site(s), Bend, OR
• Compensation: $24/hr to start with increase to $26/hr after 90 days. Add on for bi-lingual (Spanish), Certified Alcohol and Drug Counselor (CADC), Peer Support Certification (PSC), Community Health Worker (CHW) or equivalents of 3% each certification/demonstrated fluency.
• $500 medical, dental, wellness stipend and $75 cell phone allowance

Central Oregon Villages is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.