The Client Service Coordinator (“CSC”) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
As Hospital Manager, you’ll work closely with the Medical Director and play a key role in both the business operations and team culture.
This role builds trusting relationships with clients experiencing homelessness or financial hardship, assists with outreach and education efforts, and helps coordinate services in collaboration with veterinary staff, volunteers, and community partners.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.
The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital’s values of empathy, professionalism, and excellence.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.
You’ll assist with exams, prepare patients for surgery, monitor anesthesia, assist with dental procedures, and follow treatment plans.
In this fast-paced, dynamic role, you’ll juggle multiple responsibilities—answering calls, scheduling appointments, managing patient records—all while providing calm, compassionate support, even in urgent situations.
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the highest quality veterinary care.
In this fast-paced, dynamic role, you’ll juggle multiple responsibilities—answering calls, scheduling appointments, managing patient records—all while providing calm, compassionate support, even in urgent situations.
