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Visitor Information Assistant

Full Time Temporary
  • Full Time
  • Temporary
  • Bend, OR
  • Salary: $20.72-$20.72/hr.

Website forestservice Department of Agriculture - Forest Service

This position is located within a National Forest. The incumbent is responsible for monitoring the daily functions of the visitor center to assure optimum operation as well as disseminating recreation information to the public.


  • Coordinates and directs the daily operations for a visitor facility including the handling of daily receipts, sales, and personnel and building/landscape maintenance.
  • Ensures the visitor center is maintained in accordance with established standards.
  • Develops and maintains procedure manuals for permit desk operations and interpretive service policies and procedures.
  • Troubleshoots and resolves any problems associated with the visitor facility, personnel, equipment, or sales. The incumbent must schedule service and repair appointments as necessary.
  • Organizes, inventories, and maintains center/program equipment and supplies. Provides input to the budget planning by assisting with the overall estimation of materials, personnel, and supplies needed for work accomplishment.
  • Maintains and updates all visitor center records, reports, and databases.
  • Make recommendations to the supervisor and managers regarding interpretive services, pass and permit operations and procedures to improve the efficiency and effectiveness of the visitor center operations.
  • Serves as unit collection officer and is responsible for accounting, balancing, reconciling, and accurate record keeping of the visitor center funds.
  • Resolves a wide range of problems relating to cash intake for various pass and permits, such as suggesting specific changes to cash handling procedures and developing control mechanisms for the overall receipt and disbursement process.
  • Reviews cash processing transactions, completes audits, and prepares various reports on the status of funds. Responsible for ordering passes and permits, security and inventory control, sales, oversight and collection of monies.
  • Responsible for inventory and control of various merchandise that is located in the visitor center.
  • Provides visitors with detailed information in the areas of various permits and pass requirements, trip planning, local area information, ecological and wilderness information.
  • Plans, develops, updates and provides visitors with recreational guides, brochures, and maps that include but not limited to information such as seasonal restrictions, fire danger levels, weather conditions, and trail conditions.
  • Explains safety requirements and regulations to the public of the proper use of the national forest.
  • Plans, creates, and provides presentations for the interpretive displays such as forest management, ecology, and natural and cultural history that will be displayed in kiosks throughout the visitor?s center.
  • Responds to inquiries, questions, and complaints from the general public and other government agencies. Compiles and prepares various reports as requested by the supervisor, managers and other government agencies.
  • Researches, develops, revises and updates educational, recreational guides, pamphlets, fact sheets, brochures, newspaper articles, trail signage, kiosk, boards, and interpretive displays.
  • Coordinates and cooperates with other departments, government agencies, partners, associations and businesses to ensure timely and accurately sharing and dissemination of information to visitors.
  • Writes, edits, proofreads and updates information contained on the forest website/social media sites.
  • Consults and coordinates with supervisors, program managers and the public affairs office for the content and final production of all media products.

Conditions of Employment

  • You must be a US Citizen or US National.
  • Males born after 12/31/1959 must be Selective Service registered or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check
  • Direct Deposit Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
  • Must be 18 years of age
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-Verify


In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management’s General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements.

GS-07: Applicants must have one year of specialized experience equivalent to at least the GS-6 grade level.

Examples of specialized experience include: Serving the administrator or a specific work program for a unit; Producing brochures, promotional materials, and newsletter used in support of a public information program; reviewing documents for accuracy compliance and/or formally responding to inquiries and resolving issues related to a specific work program.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To receive consideration for this position, you must provide updated required documents and meet all qualification requirements by the closing date of this announcement.

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