Reservations Sales Supervisor

Sunriver Resort is hiring for a full-time, year-round Reservations Sales Supervisor. Enjoy the many benefits when working for Sunriver Resort including Paid Time Off, 401k Matching, Medical and Health benefits, Free Golf, Free Recreation Rentals, Discounted stays & more!

The Reservations Sales Supervisor is expected to support Reservations Leadership, in daily operations of Reservations Sales and Guest Service Coordinators to provide optimal revenue generation and customer service in performance. This position is responsible for maintaining knowledge on all responsibilities of Reservations Sales Agent and Guest Service Coordinator.

The Reservations Sales Supervisor will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open & Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

• Acts as Manager on Duty for the Reservations Department
• Assists in training of all new associates: Resort Information, Kennedy Training Network, Software Training, etc.
• Performs all job functions of a Reservations Sales Agent and Guest Service Coordinator
• Assists Reservations Team, Front Office and Leadership resolve guest problems
• Assists Reservations leadership in coaching and development of Reservations teams
• Oversees completion of the Reservation and Guest Service Daily Checklists
• Answers incoming guests call professionally
• Books reservations for guests, ensuring accuracy in reservations
• Assists guests with all requests, including booking of golf tee times and inputting work orders and housekeeping requests
• Assists the team obtain a low percentage of call abandonment on monthly basis
• Makes decision on VIP status and communicates appropriately
• Maintains strong communications with Front Desk, Concierge, Bell service and Property Management

• High school diploma or equivalent
• 2 years supervisory experience required
• 2 years of hospitality or equivalent experience required
• At least one-year customer service experience required
• Must have excellent phone etiquette
• Ability to work a flexible schedule that may include evenings, weekends and holidays