Guest Services Coordinator

We are hiring for a full-time year round Guest Services Coordinator with great benefits! Enjoy the many benefits of working for Sunriver Resort like paid time off, discounted and complimentary room nights, free golf & recreation rentals, health insurance and more! The Guest Services Coordinator is responsible for answering all incoming resort calls in a courteous and professional manner. S/he will refer calls to the appropriate parties. The Guest Services Coordinator will assist in maintaining the AAA Four Diamond standards.

The Guest Services Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! 

• Answers all incoming resort phone calls
• Transfers calls promptly and accurately
• Relays messages accurately
• Provides general resort information to guests
• Forwards incoming faxes to designated departments
• Provides back-up assistance to Reservations Agents
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Assists with recreation bookings and common resort questions
• Maintains a resolution log for the resort and follows-up with managers on pending issues
• Communicates all pertinent information to the Reservations Manager, Supervisor, Front Desk MOD’s, Front Desk Manager
• Follows set procedures on all office responsibilities (i.e. posting charges, creating reservations, proper phone etiquette)

• High school diploma or equivalent.
• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Must be a United States citizen or possess a valid work permit
• Must have excellent phone etiquette
• Must be able to read, write and speak English
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates

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