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Assistant Guest Services Manager

Full Time
  • Full Time
  • Sunriver, OR
  • Salary: $23.75/hr.

Website SunriverResort Sunriver Resort

All active employees will receive $100 gas cards for the months of May, June, July, and August!!! Join the Sunriver Resort team and discover why we were voted Best Place to Work in Central Oregon in 2021.  All associates are eligible for free golf, bike and marina rentals, food discounts and more!

The Guest Services Assistant Manager provides leadership and guidance to the guest services team for the overall success of the resort.

Essential Functions

  • Always posted at the front desk or in the lobby
  • Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
  • Follows proper check-in procedures
  • Registers guests into computer system, verifying registration, address and credit information
  • Accepts payment for guests’ accounts both at the time of registration and check out
  • Follows set procedures on posting, charges, cashing checks, safe deposits and refunds
  • Maintains accurate records of room availability
  • Responsible for key control
  • Completes appropriate front office reports
  • Resolves problems arising from guest complaints, reservation and room assignment activities
  • Assists with the development, training and inspiration of associates for promotion
  • Works closely with Housekeeping, Engineering, Sales and Conventions to ensure exceptional guest satisfaction
  • Attends appropriate resort, division and department meetings
  • Designs and implements training programs for Front Desk team
  • Reviews and responds to guest feedback through Revinate and communicates information to staff to ensure continual guest satisfaction
  • Maintains a strong knowledge of hospitality trends and issues
  • Assures guest service standards are being applied by all guest services team
  • Conducts staff meetings as needed
  • Coaches and counsels team as necessary
  • Assists with maintaining a strong morale and spirit throughout front desk team
  • Maintains records for all VIPs, special requests, etc.
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Provides accurate directions and resort information for guests
  • Makes dining and activity reservations for guests
  • Upsells other resort services and amenities to guests


  • High school diploma or equivalent
  • Prior hospitality experience highly preferred
  • At least one year customer service experience required
  • Prior supervisory experience highly preferred
  • Must have a valid drivers license and satisfactory background and MVR check

Property Introduction

Sunriver Resort is Oregon’s most popular resort destination, is located on the Eastern slopes of the Cascade Mountain Range, 17 miles south of Bend, Oregon . Enjoying nearly 300 days of sunshine each year, Sunriver Resort combines world-class recreation and resort amenities with Oregon’s natural beauty to create an extraordinary vacation destination. The resort boasts three world-class golf courses, which have won many awards including Golf Magazine’s coveted Gold Medal as one of America’s best golf resorts. Guests looking to relax can take refuge in our renowned Sage Springs Club and Spa. Offering a full range of massages, facials, body treatments, and salon services, our spa is the refuge of choice for relaxation-seekers.

Company Introduction

Sunriver – The Start of The Unforgettable 3,300-ACRE COMMUNITY Inspiration, discovery and treasured memories await you in this stunning mountain resort. Tee off on one of 4 award-winning golf courses or rejuvenate in our beautiful spa and fitness center. Splash in The Cove aquatic center. Fly fish for that big one on the Deschutes. Stay in one of our luxurious homes or suites. Immerse in endless year-round recreation and relaxation.

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