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Caldera Springs Recreation Check-In Agent

Website sunriverresort Sunriver Resort

Caldera Springs Recreation Check-In Agent

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Guest Services

Position Type

Temporary Part-Time


Join our team and experience amazing benefits like free golf, free recreation rentals including bikes and marina rentals, paid time off, 50% food and beverage and more! Caldera Springs Recreation Check-in Agent is often the first point of contact for guests and responsible for the overall guest recreational experience at the Caldera Springs Lake House and Quarry Pool and Fitness Center.  S/he is responsible recreation check-in duties, golf course registration, Quarry pool and Fitness Center check-in and upholding all usage policies. The Recreation Check-in Agent will maintain the AAA Four Diamond standards. The Recreation Check-in Agent will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. The Recreation Check-in Agent shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!


Lake House:Performs all opening and closing procedures of the Lake House and keeping the building presentable during business hours.Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guestResponsible for the daily registration and payment of recreational amenitiesResponsible for golf retail salesMaintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers and keeping desk organized and immaculate Ensures all materials are current and up to dateResponsible for key controlAssists guests with usage of golf equipment, boat rentals and bike rentals when recreation team is unavailable Accepts incoming guest correspondence and transmits appropriatelyResolves guest problems and is empowered to act in absence of managerFollows proper check-in proceduresEnsures upkeep of Lake House using the HotSOS Work Order systemMaintains an up to date working knowledge of all resort amenities as well as any special eventsFollows set procedures on posting, charges, cashing checks, and refundsQuarry Pool and Fitness Center Desk:Performs all opening and closing procedures of the Quarry Pool and Fitness Center main desk and keeping the building presentable during business hours.Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guestResponsible for the daily registration and enforcing Caldera Springs Owners’ Association pool check-in requirementsChecking owner and rental guest ID cards for pool accessProcessing requests for Owner Guest Pool Pass purchasesInforming owners and guests of pools procedures and answering general questionsEnsure the upkeep of the Quarry facility and informing the Grounds Supervisor or Recreation Supervisor of any safety or maintenance needs for the building/surrounding groundsGeneral Job Functions:Interacts with resort staff in a professional manner, assisting other departments with necessary informationAlways maintains a professional demeanor and attitude Communicates all pertinent information to the Recreation Supervisor and Operations managerMaintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to Lake House manager. Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance. Follows all Sunriver Resort dress code standards.Remains alert, courteous and helpful to the guests and colleagues at all times.Performs phone operations and Concierge duties as necessaryPerforms other duties as assigned


High school diploma or equivalent requiredAt least one year customer service experience requiredTwo or four year degree in business, communications, public relations, hospitality or other related field preferredPrior hospitality experience preferredMust have excellent phone etiquette Must have strong computer skills Must have strong working knowledge of Microsoft Office programsAbility to work a flexible schedule that may include evenings, weekends and holidaysMust be able to stand on feet throughout the shift, with intermittent periods of walking;Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;  


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