Director of Operations

Central Oregon Pediatric Associates (COPA) of Bend, Oregon, the largest pediatric practice in the region, is hiring a Full time Director of Operations.

At COPA, the Director of Operations is accountable for the success of operations across the organization, including in four ambulatory clinic locations.  The Director of Operations is responsible for the overall budget, staffing and performance of a wide range of operations within the organization including our Patient Centered Primary Care Home (PCPCH) program; vaccine/medical supply and medical equipment management, and other quality-based programs.  This position provides leadership to and has oversight of the performance of operations managers, and is responsible for the patient experience, quality metrics, and physician and employee engagement. The director identifies and resolves technical, operational, and organizational issues.  Must have demonstrated experience with ambulatory clinic management, quality metrics and successful team leadership, with proven success in provider relations.

The role of the Director of Operations will include but is not limited to the following duties:

Essential Duties and Responsibilities:

• Provides leadership to   patient-facing operations teams, giving direction and guidance to managers and staff as appropriate. Plans, budgets, organizes, and manages the department to accomplish operational and strategic objectives. Analyzes and interprets complex data sets and reports, i.e., variance analysis, financial/quality, population specific reports.
• Maintains strong leadership presence and promotes positive communication techniques, demonstrating knowledge and leading by example. Communicates effectively (both written and orally) and maintains positive, professional relationships with providers and executive leadership, all managers, clinical and patient operations teams, and all patients and families.
• Demonstrates commitment to support local, state and federal pediatric initiatives and metrics as they align with COPA priorities and strategic plan.
• Strategizes with the executive team regarding program expansion, business development and new care models. Focuses on quality improvement, utilization and reducing medical costs while improving efficiency, quality, patient satisfaction and physician satisfaction.
• Provides productivity updates and reviews to the CEO, discussing trends and recommending solutions for improvement.
• Works collaboratively with community partners and agencies for the advancement of pediatric care and best pediatric outcomes. Serves as a clinical liaison with state and national health organizations, representing COPA with the highest professional standards.
• Coordinates Outreach Physician program to ensure specialty pediatric care is available in the community.  Oversees physician scheduling and relationship management to support the program and to expand the program when specialty pediatric service gaps have been identified.
• Spearheads the establishment of a robust process for the continuous management and review of policies and procedures, ensuring adherence to regulatory standards, regularly updating documentation, and fostering a culture of continuous improvement.
• Proposes and oversees the migration of documents from shared drives to a centralized platform such as SharePoint, to enhance organization-wide access when appropriate, collaboration, and version control, fostering a more efficient and secure document management system.
• Leads communication efforts for significant Epic changes and updates, overseeing the development and execution of comprehensive roll-out plans ensure a smooth transition, optimal user adoption, and minimal disruption to operations during major Epic system changes.
• Owns COCC contract and maintains relationship.
• Takes a comprehensive approach to vaccination program management by not only planning the rollout of flu, Covid, and RSV vaccines/medication for all COPA clinics but also actively identifying reliable suppliers for vaccine procurement. Additionally, assume fiscal responsibility for vaccine budgets, ensuring cost-effectiveness and financial efficiency throughout the vaccination initiatives. Looks for ways to improve the vaccine inventory process.
• Utilizes advanced data analytics tools to assess operations efficiency and oversee the advancement of current data utilization. Implement deeper analytical approaches and champion a data-driven-decision-making culture.
• Engages in other operational activities in support of the strategic plans of the organization.
• Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies, and procedures, supporting COPA’s efforts by acting in an ethical and appropriate manner.
• Travels between COPA clinics, business office and community partners as required.

QUALIFICATIONS

Education and Certification:

Master’s degree in public health, Nursing, Health Administration, Business Administration, or related field required. May consider 7+ years of ambulatory clinic management experience in lieu of an advanced degree. Nursing license preferred.

Ability to travel to COPA locations, community partners and business functions.

Experience

Minimum of 5 years of management in ambulatory/outpatient clinic operations required.  Must have demonstrated experience with quality metrics and successful team leadership, with proven success in provider relations. Epic EMR experience preferred.

Job Knowledge and Skills

Exceptional and proven communication skills and ability to interact with a diverse population.  Ability to facilitate and reach consensus among health care professionals and community partners to achieve expected results.  Ability to multi-task and work independently. A high attention to detail.  Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with complex and sometimes conflicting personal interactions.  Strong analytical, problem solving and decision-making skills.  Ability to work in a team and promote team driven outcomes.   Knowledge of Patient Centered Primary Care Home and Care Coordination curriculum. Contemporary computer skills must include latest MS Office (Word, Excel, Outlook). Bilingual in Spanish and English a plus.

Physical Requirements

Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception. Must be able to wear appropriate personal protective equipment (PPE) as required.

Working Conditions

Work inside in a general medical office setting with ergonomically configured equipment. Travel between COPA clinics, business office and community partners as required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

COPA is looking for a candidate with a strong work ethic and a passion for the health of each of our patients. The right candidate will thrive in a private practice where they have the opportunity and flexibility to positively impact the life of a child and their family. If this opportunity resonates with you and you can demonstrate a history of high quality, service-oriented performance, we welcome your application! Please submit a cover letter explaining your desire to work in Pediatrics, your current resume and apply online at www.copakids.com.

COPA is a 5-Star Patient-Centered Primary Care Home, the highest designation, and awarded to clinics which integrate advanced, transformative medical processes and proven best practices for positive patient outcomes. We’re proud of our teams which commit to excellence in a supportive work environment where the patients’ needs come first.

COPA expects all team members, from operations to medical departments, to have a deep commitment to the objectives of COPA, support their fellow team members, and provide the best experience for patients. The right candidate has demonstrated a work ethic that exhibits professionalism while exceeding every expectation of service.

COPA employees are a close-knit group that collaborates to ensure all children are well served. We focus on maintaining a culture of high performance in a personable work environment. The right candidate has a history of positive interactions in team environments, and friendly demeanor toward people of all ages and backgrounds. COPA provides a competitive total pay and benefits package.

About COPA

Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA’s Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We’re committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children’s hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond, and is open seven days a week with extended hours, and offers 24/7 telephone pediatric nurse advice.