Purpose of Position

PURPOSE OF POSITION:

This position performs technical and clerical duties in support of the Community Development Department as they relate to single-family dwellings and structures regulated under the Oregon Residential Specialty Code, Oregon Manufactured Dwelling Specialty Installation Code, and the Oregon Solar Installation Specialty Code; performs related work as required. This class of Permit Technician is distinguishable from the Permit Technician II position, as it does not include complex commercial permit processing, reporting, or accounting duties associated with complex commercial permit projects.

This description covers the most significant essential and auxiliary duties performed but does not include other occasional work which may be similar, related to, or logical assignment to the position.

The job description does not constitute an employee agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Essential Job Functions

Serves the public as initial contact for Community Development applicants. Directs applicants to specific technical personnel for all but routine processes. It is the responsibility of this position to outline application procedures for permit applications and to provide answers to general questions relating to building codes, municipal codes, and permits.

Provides general building, and municipal related code information and application forms to permit applicants and the general public and provides guidance in filling out various permit applications and forms, making sure applicants understand the permitting process and the necessary information and attachments required to submit an accurate and complete application.

Processes permit applications by accepting the application, checks for accuracy and completeness, routing to appropriate review staff, monitors application progress through other departments, and prepares permits for issuance, collects, receipts, and verifies appropriate fees.

Processes Certificates of Occupancy on appropriate building permits. Maintain accurate records of permit requirements and ‘conditions of approval’. Issues Certificates of Occupancy when permit requirements are met.

Maintains accurate and timely records of the permit process; inputs, maintains and compiles a variety of data on permitting activity, such as the number of permits, permit fees, and review time.  Assists in the scheduling of requests for field inspections. Assists in coordinating the permitting process with the Building Official, inspectors, customers, Redmond Fire and Rescue, and other City departments as necessitated by each specific permit.

Intakes and processes payments for the Community Development Department and other City departments as necessary to facilitate a one-stop experience for customers.

Utilizes various permit processing software for Community Development applications and permits.

Researches local, state and federal requirements to respond to questions as assigned and/or summarizes information from various sources either into narrative or report format.

May operate a City vehicle on occasion to attend meetings, trainings, receive mail, etc.

Serves as an Oregon Notary Public.

Performs related work as necessary.

Qualifications

Mandatory Requirements:

High School diploma or GED equivalent, supplemented by an Associate’s Degree in Business/Finance or technical program certificate in a related field; twelve (12) months verifiable work experience in progressively responsible Permit Technician duties, preferably supplemented by course work in technical aspects of operations in a building and planning department; or any equivalent combination of experience and training which demonstrates the knowledge, skills, and abilities to perform the described duties.

Thorough knowledge of general office practices and procedures; correct and effective use of grammar, business English, spelling, and punctuation. Thorough knowledge of filing systems, operations, policies, procedures, terminology, and governing laws of assigned department. Well-developed writing skills to prepare reports, technical and procedural documentation. Knowledge of computer systems and software; basic math principles.

Understand and execute complex oral and written instructions; express ideas and convey information effectively, orally and in writing; maintain confidentiality; deal effectively with frequent interruptions and several situations at one time; establish priorities and organize own workload; establish and maintain effective working relationships with other employees, public and private offices, and the general public; and effectively use business telephone etiquette.

Necessary Knowledge, Skills, and Abilities:

Working knowledge of building and municipal codes, regulations, and laws governing building and municipal codes. Working knowledge of the special practices, technicalities, and work methods for the department. Working knowledge of English grammar and composition, business and/or legal formats, spelling, arithmetic, filing, and record keeping. Human relations skills to communication standard yet technical information, to employ specific lines of inquiry, to resolve problems, and to maintain harmony in a work setting.

Must have strong communication skills in working with the public and working as a team within CDD. Ability to understand and execute complex oral or written instructions; to express ideas and convey information effectively orally and in writing; establish priorities and organize own workload; to work under intense encounters with the public firmly and tactfully; to establish and maintain effective working relationships with other employees, public and private offices, and the general public. Skills in organization and record keeping.

Desirable Requirements:

For desirable requirements to be considered, one must have met the minimum requirements noted above:

Two (2) years verifiable work experience working in a municipal government setting (City/County);

Two (2) years verifiable work experience with Oregon state laws and local regulations relating to building codes.

Special Requirements/Licenses:

This position may require the use of a City Vehicle. Possession of, or required to obtain within thirty (30) days from date of hire, a valid Oregon driver’s license.

Must have a safe driving record.

Work Environment

Detailed instruction and close supervision are initially provided for employees with no prior training or experience. However, once the employee has performed all the duties of the position, work is performed independently. A supervisor is available to advise or assist, or to provide guidance on new or unusual tasks. Work is reviewed for quality and conformance to established policies, procedures, and standards by the Building Official or designee.

SUPERVISORY RESPONSIBILITIES:

This position is not a supervisory position. Employee may assist in direction, guidance, or training in operational procedures to other employees.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand or sit and talk or listen; talk or hear; use hands to handle, feel or operate objects, tools, or controls; reach; stoop; kneel and crouch.

The employee must occasionally lift and/or move up to ten (10) pounds and may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

TOOLS AND EQUIPMENT USED:

Computer, including word processing, data base, Internet, and spreadsheet programs; calculator, telephone, copy machine, fax machine and postage machine.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee works in an office environment; the employee rarely works in outside weather conditions. The noise level in the work environment is usually quiet.

This description covers the most significant essential and auxiliary duties performed but does not include other occasional work which may be similar, related to, or logical assignment to the position.

The job description does not constitute an employee agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.