Website Central Oregon Radiology Associates
Job Title: Medical Reception Team Lead
Position Open: 1
Hours: Monday through Friday, 9:00AM – 5:30PM, with 30 minutes lunch
Location: CMIR – Redmond Outpatient Clinic
Position Type: Full Time
Benefits: Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off
Resume Required: Yes
Date Posted: 10/20/2025
Expires: Open until filled
CORA has a pre-employment drug testing requirement for all positions.
JOB SUMMARY:
The Medical Reception Team Lead works with the Medical Reception Manager and Medical Reception Supervisor in promoting a positive and collaborative team environment, while also providing front line reception and registration for our customers and patients. The Medical Reception Team Lead is also responsible for obtaining required demographic and financial data, completing consents, escorting/directing patients, and visitors, and collecting copays. Flexible in working occasional unscheduled shifts or portion of shifts due to situations and or sick calls.
Reports to:
Medical Reception Supervisor
Supervision Exercised:
None
ESSENTIAL DUTIES:
This position requires regular, reliable attendance. This position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providers. This position will promote teamwork and maintain high levels of customer service and professionalism in all communications. In addition, this position requires the ability to handle multiple tasks, get along with others, make on-the-spot judgement calls, and work independently. Other duties as assigned.
- Must have the ability to work cohesively with others.
a. Works well as part of a team - Must be able to multi-task checking in more than one patient at a time.
- Greets and directs patients, salespeople, and visitors.
a. Ability to work well with diverse group of people.
b. Works well with the public - Ability to work under pressure.
- Ability to meet departmental standards for productivity.
- Prepares paperwork for the following day.
- Verifies patient’s appointment and time upon registration.
- Verifies patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient’s medical record.
- Assists with other medical office needs, including scheduling, telephone inquiries, data entry and cashier.
- Must be flexible with work schedule as hours may vary depending upon patient schedule and/or reception coverage.
- Receive time of service payments by cash, check, credit cards; may include billing payments. Issue receipts and change due to patients. May be responsible to count money in cash drawers at the beginning or end of shifts to ensure that amounts are correct and that there is adequate change.
In addition to the patient access representative duties, the Team Lead would also be responsible for:
- Proficient communication skills both in writing and verbal.
- Act as a neutral resource to help identify and de-escalate team conflicts or communication breakdowns before they escalate.
- Monitor and address workplace gossip by reinforcing expectations for appropriate communication and redirecting unproductive behavior.
- Promote a positive team culture by encouraging collaboration, professionalism, and accountability among peers.
- Communicate team morale or behavioral concerns to supervisors or management in a timely and constructive manner.
- Works with the Patient Access Representative Manager and Patient Access Representative Supervisor to effectively communicate up to date changes relating to policies and procedures with staff.
- Oversees quality control of patient care, department operations and helps to resolve any problems, seeking guidance from management.
- Attends meetings as required
- Performs other duties as necessary and assigned to keep the imaging departments running smoothly.
- Must be flexible with work schedule as hours may vary to cover at CMIR.
- Ability to work cohesively with others.
- Could assist with interpersonal discussions and coaching of employees.
- Even with a difference of opinion, will still support administrative decisions.
- Reinforces department culture in keeping with team rules, service standards, and company values, vision, and mission.
EDUCATION AND EXPERIENCE:
A minimum of one-year experience in a medical office reception position, and one year experience in a team lead position.
TYPICAL PHYSICAL DEMANDS:
These typical physical demands are required with or without accommodation.
Stationary Position
- Must be able to remain in a stationary position for most of the workday.
- Sit-to-stand desks are available to all employees if the workstation has space to accommodate without obstruction to patients.
Move or Transverse
- Often moves about the inside of the office to access patients, filing cabinets, office machinery, etc.
- Occasionally moves/transports patients in wheelchairs
- Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position
- Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc.
Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor
- Frequently communicate with co-workers, patients, customers who have questions about billing, scheduling or services provided.
- Must be able to exchange accurate information in these situations.
Move, Transport
- Occasionally moves paper/boxes of varying weight normally up to 10 pounds
- Occasionally moves/transports patients in wheelchairs.
Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
- Must be able to visually see patient to assist and identify changes in patient’s wellbeing.
- Must be able to see to assess accounts, documents and written communications.
- Must have the ability to read orders or other communications on the patient’s and clinic’s behalf.
Exposure to work
- Constantly works indoors.
EEOC STATEMENT
CORA provides equal employment opportunities without regard to race, color, sex, religion, age, national origin, physical or mental disability, pregnancy, sexual orientation, gender identity or expression, family relationship, genetic information, marital status, veteran status, military service, use of protected leave, whistleblowing, expunged juvenile record, or any other classification protected by local, state, or federal law.
This policy of equal opportunity encompasses all aspects of the employment relationship, including applications and initial employment, promotion, transfer, selection for training opportunities, wage/salary administration, recruiting, hiring, reassignments, total compensation, benefits, layoff, rehires, discipline, and termination of employment.
To apply for this job please visit centraloregonradiology.com.
