Company Overview

Central Oregon Garage Door has been a family-owned and operated business since 2005, specializing in crafting durable, custom garage doors. Located in Central Oregon, we pride ourselves on delivering exceptional customer service and high-quality products tailored to meet our customers’ needs.

Summary

We are seeking a Scheduler to join our team at Central Oregon Garage Door. In this role we are looking for a skilled Scheduler to manage service and installation calendars for both residential and commercial customers.

The Scheduler will be responsible for coordinating and distributing the workflow for our Installer technicians, managing customer calls and ensuring excellent customer service.

The successful candidate must be an excellent communicator, able to remain calm and composed, especially in stressful situations.

They should also have a customer-orientated approach and ability to learn Garage Door terminology and operations.

Responsibilities

• Manage the scheduling/dispatching of service calls to ensure efficiency
• Coordinate with crew to schedule emergency service calls
• Follow process and procedures for scheduling including communication scripts
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments
• Identify customer’s needs, clarify information for accuracy and communicate solutions
• Prioritize calls according to urgency and importance
• Return customer calls in a timely manner and check voicemail periodically throughout the day for customer messages
• Be efficient and productive in a fast paced, customer service- oriented office setting
• Build sustainable relationships and engage customers by taking the extra mile
• Develop and maintain good communication, take direction well and provide feedback professionally
• Be comfortable in a fast-paced environment, can handle interruptions in workflow and adept to change
• Provide clerical and administrative tasks as assigned

Core Skills

• Skilled computer literacy
• Experienced with MS Office 365 and calendar management
• Excellent writing skills for professional quotes
• Highly organized
• Strong attention to detail
• Experienced with Salesforce preferred
• Experienced scheduler/dispatcher or relevant position
• Proficient in English (oral and written)
• Fast typing with experience in data entry
• Ability to multi-task, set priorities and manage time effectively
• Sound judgement and critical thinking
• High school diploma or equivalent: Higher degree preferred
• Strong phone and verbal communication skills along with active listening
• Professional phone voice etiquette

Benefits-What we offer

• Medical & Dental insurance
• Paid time off (PTO) after 90 days
• 401(k) match up to 4% after 1 year of service
• Referral program
• Employee assistance program
• Six Paid Holidays, after 1 year of service

Core Values:

We pride ourselves on our company culture and live our core values. We welcome each employee and customer into the care that those values represent.

Family – Our team feels valued, supported and recognized for their unique contributions to the company.

Health – We care about the health and wellness of our team and community. We promote this through company events, supporting

community sports and by providing full health benefits for our team.

Quality – Quality is a pillar of our business, from our wood shop builders and supplier materials to our customer service.

Leadership – We are the leaders in our industry, always raising the bar, looking ahead and innovating with our design and garage door applications.

Committed – We stand behind our work, employees, customers and community. We are vested in these relationships.

We pride ourselves on delivering quality customer service and high-end custom garage doors with the expert craftsmanship our clients expect from the local leaders in the industry. For more information check out our website at https://centraloregongaragedoor.com/

Application Question(s):

• Our office is very fast-paced scheduling 20-30 detailed appointments daily. Please explain how you would adjust to this environment and list the skills you think would be essential for success.
• Please write a brief definition of what excellent customer service means to you. Please also provide an example of a time when you performed this excellent customer service.
• Using Salesforce, this role will be scheduling 10 teams daily for both commercial and residential jobs. Please describe your experience in schedule management.