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Energy Services Representative

Full Time
  • Full Time
  • Bend, OR
  • This position has been filled

Website CentralElectric Central Electric Cooperative, Inc.

#1 of two member-owned electric utilities in Central Oregon

Requirements:          To advise members in the efficient use of electricity, help coordinate and organize all of CEC’s energy services programs and processes, while meeting internal and external documentation requirements.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide positive, professional service to members in assisting with their in-person, phone and email inquiries, particularly in regards to their energy efficiency, solar and net metering, electric vehicle and other service programs as they develop within the department
  • Accurately explain rates and charges within all rate classes and be able to discuss usage profiles with members
  • Obtain, research and document all pertinent information and data to process rebates and maintain compliance with our various programs
  • Maintain accurate records for CEC’s various programs’ compliance; requires great attention to detail, with ability to self-verify and edit communications and database entries
  • Other projects and tasks as needed
  • Coordinate interdepartmental work with our various programs and create positive working relationships within those groups

QUALIFICATIONS:

  • Has a solid understanding of effective communication techniques, office practices and procedures
  • Proficient in all MS Office applications, with an emphasis on Excel
  • Proficiency in Adobe Acrobat Pro also preferred
  • Minimum High School diploma or GED
  • Ability to learn and maintain energy efficiency program knowledge and requirements
  • Maintain member records in accordance with 3rd party requirements with high level of organization
  • Demonstrate previous experience in customer service
  • Needs to be detail oriented, organized, a problem solver, show exceptional interpersonal communication skills and the ability to remain professional under stress
  • Valid State of Oregon Driver’s License preferred

In addition to competitive wages, we offer a full array of benefits including paid time off, paid holidays, medical/dental/vision benefits, 401(k) plan and disability

Please complete a CEC Employment Application here and email to lgwynn@cec.coop.

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