POSITION SUMMARY

We are looking for a Part-Time (30 hours/week) Cascade East Transit Station Attendant! $19.18/hour starting wage. Great opportunity to build a lasting career with a long-standing local employer. Come join COIC’s Cascades East Transit’s Hawthorne Station team and work for an organization with great benefits and steady, reliable work.

ROLE OF DEPARTMENT

The overarching purpose of COICs transportation program is to strengthen regional transportation services and infrastructure through the development and implementation of regionally-based transportation plans, administration and operations, service coordination, and project development. A regional approach to transportation enhances efficiencies among transportation organizations and ensures regional connectivity for Central Oregon’s residents, businesses, and visitors.

JOB PURPOSE

The primary responsibility of the Station Attendant is operating the ticket counter and providing information at the Hawthorne Station. The information being provided will be for transportation services around Central Oregon with CET as well as other parts of the United States through the Greyhound service. The Station Attendant will be selling bus passes for CET as well as bus tickets for Greyhound and other intercity transportation providers; Greyhound also provides freight services that will require the Station Attendant to process incoming and outgoing freight.

The Station is open seven (7) days a week to meet the needs of the community. The Station Attendant must be courteous and professional and be able to represent COIC in a manner that will promote and maintain the positive reputation of the organization. Must be able to handle challenging situations with difficult individuals in a public location and treat lobby patrons with respect and understanding. This position requires a high level of customer service skills that will enhance our customers’ experience and exceed customer expectations. The Station Attendant is responsible to process, track and properly dispose the Lost and Found items. Maintain a clean environment throughout the day within the Hawthorne Station. The Station Attendant will also do additional tasks as assigned by the Supervisor. Regular attendance with minimal unplanned absences is essential for this position. In addition, this position requires the ability to work independently and within a team environment that requires a keen attention to detail.

COIC MISSION

COIC supports the region as a trusted leader and partner, helping communities identify and address their unique and common needs through collaboration, shared service delivery, technical assistance, information sharing, and resource development.

DIVERSITY AND INCLUSION

COIC values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected, and responded to in ways which elevates the delivery of our services to Central Oregon Communities.

FUNCTIONS, DUTIES AND RESPONSIBILITIES

This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

ROLE AND RESPONSIBILITIES:

• Provide information on Cascade East Transit services, Greyhound and regional intercity transportation providers in person and over phone. Keep the rider pamphlet area stocked;
• Sell Cascades East Transit bus passes by operating the COIC point of sale system;
• Supply and send Bend Dial-A-Ride applications;
• Sell Greyhound and other intercity transportation tickets through the on-line or other assigned ticketing system, and process incoming and outgoing freight. At times will coordinate with Greyhound drivers pertaining to any route additions, transfers, or late buses. Reconciliation of Greyhound sales with Greyhound reports will be done daily;
• May assist with daily counting of fare box revenue;
• Responsible for monthly inventory of CET bus passes and ridership products;
• Responsible for filling CET bus pass orders from the website, over the phone, faxed and CERC orders. Create invoices and mail bus passes;
• Count cash register drawer and prepare deposit information daily;
• Monitor the behavior of the lobby patrons. Request disruptive patrons to follow the conduct rules posted in the Hawthorne Station. Direct disruptive individuals to leave the premises if necessary. Notify security, supervisor or police when assistance is required;
• Spot clean lobby, Station, and bathroom areas as needed;
• Follow the Hawthorne Cleaning Procedures for any bodily fluids, or bio-hazards that need to be cleaned;
• Notify supervisor of any damage or maintenance issues at the Hawthorne Station property that needs repair;
• Responsible for storing, tracking and properly disposing of Lost and Found items in accordance with the Lost and Found Procedure;
• Assists in other special projects and duties as assigned.

KNOWLEDGE, SKILLS AND QUALIFICATIONS

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• Ability to effectively communicate verbally and in writing;
• Knowledge and understanding of customer service concepts;
• Ability to deal professionally with the public while maintaining a courteous demeanor at all times;
• Ability to work independently and within a team environment;
• Must maintain client and agency confidentiality;
• Must pass a criminal background and driving background check;
• Must have a valid driver’s license and access to private vehicle or equivalent means of transportation;
• Ability to rapidly acquire a working knowledge of the computer systems, including but not limited to Excel, Word, Greyhound or other assigned on-line ticketing system, CET point of sale system, and email;
• Ability to pay attention to detail while making minimal errors;
• Must have good problem solving and analytical skills to gather and interpret data;
• Ability to complete multiple tasks with efficiency in a courteous and responsible manner, occasionally under highly stressful and/or time- sensitive conditions;
• Ability to complete projects and tasks within established deadlines;
• Ability to be organized and prioritize workload.

COMPETENCIES

Accountability – Accepts responsibility and is accountable for achieving results.

Adaptability – Adapts to handle unexpected challenges. Responds positively to changes in direction and priorities, responsibilities, or assignments.

Attention to Detail – Is thorough and accurate in all assignments. Diligently attends to details and maintains a high degree of quality in one’s work.

Communication Skills – Possesses good verbal and written communication skills. Articulates thoughts clearly and effectively.

Conflict Resolution – Embraces positive conflict and treats others with respect and dignity. Facilitates the development of creative solutions to conflict.

Continuous Improvement – Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Critical Thinking – Approaches problem-solving with rigor, discipline, and analytical thinking. Thinks outside the box as needed.

Customer Focus – Demonstrates ability and concern for delivering exceptional service to internal and external customers. Establishes and maintains effective relationships.

Integrity & Trust – Complies with rules, regulations, and policies. Treats people with respect, maintain confidentiality, and inspires the trust of others.

Motivating Others – Creates a positive work environment. Empowers others by allowing ownership of processes and tasks. Celebrates and rewards accomplishments.

Personal and Professional Growth – Demonstrates continuous improvement, energy, creativity, and intellectual growth. Seeks out opportunities to learn and develop.

Professionalism – Behaves in a business-like manner and performs responsibilities to the highest standards. Displays proper attitude, work attire, and interaction with others.

Team Work – Works collaboratively with others, gets help when needed, shares knowledge, and contributes to a positive work environment.

Time Management – Uses time effectively and efficiently. Prioritizes short- and long-term tasks against business objectives.

Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES REQUIRED

EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES REQUIRED:

High School Diploma or GED, plus two (2) years of similar work experience that clearly demonstrates ability to rapidly learn and perform the duties and responsibilities of the position.

PHYSICAL REQUIREMENTS:

Mobility to work in a typical office setting, use standard office equipment; some walking, standing, stooping, occasional lifting up to 25 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

WORK ENVIRONMENT:

Service Counter ? Occasional travel to other COIC locations and to job trainings.

COIC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.