Alpine Physical Therapy is a privately owned business in Bend, OR offering individualized one-on-one rehabilitation treatments in a variety of specialties. We are a small group that works hard toward the overall mission of maintaining a healthy, well balanced team.

Position Summary

The Patient Services Coordinator is the face of our clinic and establishes a first impression which sets the tone for our patient’s experience. This person will be responsible for performing a variety of front desk duties for a medical office including but not limited to answering phones, patient registration and scheduling, insurance verification and authorization management, and overseeing the efficient flow of the clinic.

Essential Functions

• Answer phones and schedule new patients
• Check in patients and accept payments
• Accurately and efficiently register patients into the PT-specific EMR system
• Verify insurance benefits and obtain authorization as needed
• Scanning and maintaining appropriate patient documentation.
• Communicate with providers regarding any changes or updates to their schedule.

Additional Responsibilities

• Greets all customers, by phone and in person, courteously and professionally
• Promotes positive image for the business
• Maintain knowledge and adherence to HIPAA rules and regulations to maintain patient confidentiality.
• Manages clinic supplies and product inventory
• Performs other related work as directed by supervisor
• Work effectively as part of an administrative team, able to cover other positions as needed for vacation and sick coverage
• Process incoming referrals and schedule new patients

Qualifications

• High School diploma or equivalent required

Knowledge, Skills and Abilities

• Excellent communication skills; written, in person and on the phone
• Ability to work independently with minimal supervision
• Able to multi-task and analyze immediate needs and re-prioritize tasks appropriately
• Works well within a group setting, performing tasks that impact the workflow of others
• Maintain professionalism and communicate effectively with difficult customers
• Strong work ethic
• Great organizational skills

Training and Experience

• Thorough knowledge of general office practices, procedures and equipment
• Familiarity with medical and insurance terminology
• Knowledge of insurance verification and authorization process
• Proficient with basic computer functions, MS Office and Google Suite programs and database management
• At least 2 years experience in a medical field

Physical Requirements

• Physical mobility; moving frequently from front desk to back office, laundry room, patient rooms and gym.
• Bending, squatting and extended reaching
• Sitting and/or standing at a computer for long periods of time
• Lifting up to 25 lbs while receiving inventory and stocking supplies as needed.

Our Comprehensive Benefit Package includes:

• Medical, Dental and Vision insurance
• Life and AD&D insurance
• 401(k)
• Paid Time Off
• Professional growth opportunities
• Free use of gym and equipment
• Discounted personal training sessions