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Manager Station Operations

Full Time

Website Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager Station Operations is responsible for executing the strategy of the customer service and ground service operation at their assigned station to ensure operational performance metrics & objectives are achieved. As a people leader, this role leads and establishes priorities for the team to deliver remarkable guest experiences while maintaining the utmost safety & compliance standards.

Key Duties

  • Lead station team with established operational objectives and priorities.
  • Execute strategy to keep the station properly staffed and compliant which includes reviewing and maintaining the budget, planning station staffing (short term and long term), recruiting, hiring, providing input on employee scheduling, oversight on training and recurrent qualifications, monitoring internal assets and controls, and reviewing and performing audits.
  • Make decisions to ensure our operation and processes are complaint with federal, state, airport authorities and our company policies. Responsible for the oversight of all agents while overseeing operational performance (ground, customer, and ramp services, ticketing, cargo, passenger safety, baggage handling, and timeline performance) and the consistent achievement of customer service standards.
  • Provide input on the strategy for supporting station training, aircraft gating, facility, supply and equipment needs, meeting financial objectives and maintaining key relationships with the Port, Alaska, and other business partners.
  • Shape the culture of the team through action, presence, and reinforcement of behaviors. Influence positive employee relations through engagement and by ensuring thorough and fair processes are used when handling employee concerns.
  • Develop people through effective performance management by focusing on opportunities, continuous feedback and delegation.
  • Cultivate and promote Alaska Air Group’s Shared Values with the station team and provide excellent customer service and partnership to other internal and external work groups. Encourage continuous improvement by seeking out feedback and suggestions, monitoring industry best practices, and developing and implementing process improvement tools and techniques.
  • Represent Horizon Air in airport and community events with professionalism, integrity, ingenuity and caring.

Job-Specific Experience, Education & Skills

Required

  • 5 years of customer service or station operations experience.
  • 2 years of leadership experience.
  • Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
  • Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insights, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.
  • Excellent problem-solving skills, with the ability to understand the root cause of issues and resolve them in a thorough manner.
  • Detail oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
  • Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly, and candidly.
  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Preferred

  • Well-rounded experience in passenger service, station operations, cargo handling and ground operations.
  • Experience working within a bidding system and/or scheduling shift work.
  • Knowledge of company System Regulations and Federal Aviation Administration (FAA) policies and procedures.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Competitive total rewards package
  • Medical, dental and vision benefits
  • 401k match program
  • Monthly incentive pay plan
  • Annual incentive pay plan
  • Generous paid time off
  • Travel privileges on Alaska Airlines & Horizon Air

To apply for this job please visit careers.alaskaair.com.

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